Xplornet High Speed Internet
Standard Installation Fees/Info:Standard Installation Fees:
- Satellite Internet: $99.99 plus HST
- LTE Internet: $49.99 plus HST
- Satellite Internet: Contact Us
- LTE Internet: Contact Us
- Satellite Internet: 1 year
- LTE Internet: 1 year
- 30 Day Money Back Guarantee
- $4.00 per GB used
- Data is not billable in this state, however speeds reduced under 1 Mbps until new billing cycle
- 5 Mbps
- 10 Mbps
- 25 Mbps
- 50 Mbps (LTE ONLY)
Enhanced Installation and other Fees:MILEAGE/TRAVEL FEES:
Xplornet only covers the first 50km round trip from our location to yours. Mileage is calculated at $0.65/km. This fee may be waived if there are other customers in the same area getting serviced during the same trip however we may still charge a fee at a reduced rate split amongst customers on the same trip/day. Mileage fees are established to cover expenses such as fuel, travel time, insurance, and maintenance.
In order to reach everybody, we sometimes have to travel by other means of transportation such as boat, atv, train, plane, horse, etc. We charge a minimum flat fee of $75.00 plus HST for the first 30 minutes round trip from our vehicle. Anything over 30 minutes there and back is subject to additional hourly fees plus any additional labour required to get our equipment from our vehicle to your location. We do not provide alternative transportation. It is the customer's responsibility to provide a safe and efficient means of transporting the technican(s) and all the equipment to your location and back to the technician's vehicle. Trips such as these require pre-payment in advanced and may be done via Credit Card, E-Transfer, Certified Cheque or Cash.
Wiring is covered in the standard installation fees up to 150' for satellite and up to 125' for LTE internet. Should the technician require to run longer or additional wiring, a fee of $1.00 per foot is required and fees are due upon completion of the installation.
SITE SURVEY FEE:
To determine eligibilty at your location of a certain service, a site survey may need to be performed. If the technician is able to get the proper signal while there, we will waive a site survey fee however, if the technician cannot obtain minimum operating signals and therefore cannot complete the installation at the time, a fee of no less than $75.00 will be charged and is due before the technician leaves your property. This fee ensures we can continue operating and cover fuel, travel, labour and insurance expenses. Wiring is covered in the standard installation fees up to 150' for satellite and up to 125' for LTE internet. Should the technician require to run longer or additional wiring, a fee of $1.00 per foot is required and fees are due upon completion of the installation.
Keep in mind, you live in a rural and remote location which involves extra driving, extra fuel consumption and resources in order to reach and serve you.
OTHER FEES (Hardware, Repoints, Repairs)
Sometimes, special equipment is required to obtain signal levels which we need to install additional hardware which is not included by Xplornet. This hardware (Tripod, Tower, Extra wiring, etc) will be sold to the customer and must be paid upon completion.